Shipping Policy

Shipping Costs

Free Shipping:
We offer free shipping on all orders.

 

Order Processing Time

Processing Time: Orders are processed within 1 – 3 business days, Monday through Friday.

 

Cut-off Time: Orders placed before 5:00 PM (EST) will be processed the same day.
Orders placed after this time will be processed on the next business day.

 

Shipping Time

Shipping Time:
Once processed, orders typically take 4 – 6 business days (Monday – Friday) to arrive, depending on the destination within Canada.

 

Delivery Time

Total Delivery Time:
The total delivery time is approximately 5 – 9 business days (Monday – Friday) from the time the order is placed.

 

Shipping Process

Tracking Information:
After your order has been shipped, you will receive an email with tracking details so you can monitor your delivery.

 

Lost or Damaged Items

Damaged Orders:
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photo evidence before returning the package. Our team will work quickly to resolve the issue.

 

Lost Orders:
If your order is lost, please contact us as soon as possible for assistance.

 

Returns

Returns Policy:
For detailed return instructions, please refer to our Return Policy.

 

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us:

Trade Name: Elevara Shop
Email: support@elevarashop.com

 

Business Hours

Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday & Sunday: 10:00 AM – 4:00 PM (EST)

We aim to respond within 30 minutes to 24 hours.